Legal, compliance & security

Trust Center

Security, compliance and data protection for the confident use of AI in your organisation.

Data protection

Full data protection compliance under the GDPR, the German Federal Data Protection Act (BDSG) and supplementary professional-law requirements. Your data is protected to the highest European standards.

Data protection compliance

EU AI Act compliance

Fully compliant with the EU AI Act. Our AI systems meet the requirements of the European regulation governing artificial intelligence.

Digital resilience

Meets the requirements of the Digital Operational Resilience Act for digital operational stability.

Supplementary agreement

Professional secrecy

Built for lawyers, tax advisors, physicians and other professionals bound by professional secrecy: meets the strict requirements of the German Federal Lawyers' Act (BRAO), the Tax Advisory Act (StBerG) and further professional-law provisions on protecting client confidentiality and confidential information.

Supplementary agreement

Information security · ISO 27001

Certified to ISO 27001 – the international standard for information security management systems (ISMS).

Certificate

Quality management · ISO 9001

Certified to ISO 9001 – the globally recognised standard for quality management systems.

Certificate

About neuland.ai

neuland.ai is a leading AI technology company headquartered in Cologne that has built a secure and scalable AI platform with the neuland.ai HUB. Drawing on extensive expertise in AI projects and digital transformation, neuland.ai delivers reliable and trustworthy AI solutions tailored to each customer's individual needs.

The AI platform is already in successful use thousands of times over and across industries, enabling customers to increase productivity, automate processes and adopt AI securely. With more than 50 employees, neuland.ai pursues the goal of making AI “made in Germany” usable and of strengthening the digital competitiveness of business and public administration.

Your contact

Katja Tibbe

Head of Customer Success

Resources

Privacy policy Data processing agreement Data protection compliance SaaS contract terms General terms and conditions Supplementary agreement Microsoft Supplementary agreement Google Supplementary agreement DORA Supplementary agreement BRAO Supplementary agreement StBerG ISO 27001 certificate ISO 9001 certificate Show all documents

Technical and organisational measures

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Physical access control

Physical protection of server rooms
Biometric access control
24/7 monitoring by security personnel

System access control

Multi-factor authentication
Role-based access control (RBAC)
Automatic locking of inactive accounts

Data access control

Granular authorisation concepts
Principle of least privilege
Regular access reviews

Transfer control

End-to-end encryption
TLS 1.3 for all web connections
VPN connections for remote access

Subprocessors

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Microsoft Deutschland GmbH

Germany

Azure AI Studio / Azure OpenAI, Azure Container Registry, Azure Kubernetes Service, Azure Document Intelligence, Azure CosmosDB, Azure Qdrant Vector Database (Marketplace)